Refund Policy
We understand that buying a CallGenie Appliance is a thoughtful decision—often made with a loved one’s needs in mind. That’s why our refund policy is designed to be as fair and reassuring as possible. Whether you’re checking before you buy or looking into returning a device that’s no longer needed, you’ll find clear guidance and supportive options below.
- Up to 14 days after delivery
- Up to 3 months for appliances that have not been opened or installed
- Up to 3 months for appliances that have been installed
- After 3 months
CallGenie Appliances are sold online and such purchases are protected by the UK Consumer Rights Act 2015 and UK Consumer Contracts Regulations 2013.
However, if you notify us within the first 14 days of receiving your CallGenie Appliance that it is no longer required then Smart Life Solutions will purchase the equipment back from you as long as it meets the conditions below:
- The components that make up the CallGenie Appliance will need to be put back into their original packaging. Any missing or damaged packaging will result in that component not being refunded.
- All components to be refunded must be in as good as new condition and have no damage of any kind.
- The CallGenie Appliance must be returned within 30 days of purchase
- Up to 1 months after delivery – 75% refund of original cost less postage/shipping costs
- Up to 3 months after delivery – 50% refund of original cost less postage/shipping costs
- Older than 3 months – no refund
Conditions:
- All components to be refunded must be in as good as new condition and have no damage of any kind .
- Up to 1 months after delivery –50% refund of original cost less postage/shipping costs
- Up to 3 months after delivery – 25% refund of original cost less postage/shipping costs
- Older than 3 months – no refund
Conditions:
- The components that make up the CallGenie Appliance will need to be put back into their original packaging. Any missing or damaged packaging will result in that component not being refunded.
- All components to be refunded must be in as good as new condition and have no damage of any kind.
Our refund policy only extends up to 3 months. If you find you no longer need your CallGenie device after 3 months, below are the other options available to you:
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Transfer to someone else: If you sell or gift the device, we can transfer the license to the new user. (Setup fees apply)
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Repurpose the mini PC: The CallGenie Appliance can function as a basic Windows PC with the addition of a monitor, keyboard, and mouse.
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Recycle with us: You’re welcome to send the device back to the address in our website footer for safe recycling if it’s no longer needed.
Please Note
- We don’t refund the costs of postage or shipping, either our original costs in shipping to you or your costs in returning the CallGenie Appliance to us.
- It is not currently possible for us to refund VAT paid in any country other than the UK
Contact Us
Ask a question or check your television will be compatible with CallGenie
Phone
+44 (0)1252 918824
Address
45 Fairhaven Avenue, West Mersea, Essex, CO5 8EZ, UK